Investor Charter

Vision

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

Mission

  • To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
  • To establish and maintain a relationship of trust and ethics with the investors.
  • To observe highest standard of compliances and transparency.
  • To always keep ‘protection of investors’ interest’ as goal while providing service.
  • To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.

Services provided to Investors by stockbrokers include

  • Execution of trades on behalf of investors.
  • Issuance of Contract Notes.
  • Issuance of intimations regarding margin due payments.
  • Facilitate execution of early pay-in obligation instructions.
  • Periodic Settlement of client’s funds.
  • Issuance of retention statement of funds at the time of settlement.
  • Risk management systems to mitigate operational and market risk.
  • Facilitate client profile changes in the system as instructed by the client.
  • Information sharing with the client w.r.t. relevant Market Infrastructure Institutions (MII) circulars.
  • Provide a copy of Rights & Obligations document to the client.
  • Communicating Most Important terms and Conditions (MITC) to the client.
  • Redressal of Investor’s grievances.

Investor Rights

  • Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself (including website providing mandatory information)
  • Receive complete information about the risks, obligations, and costs of any investment before investing.
  • Receive a copy of all completed account forms and rights & obligation document
  • Receive a copy of ‘Most Important Terms & Conditions’ (MITC)
  • Receive account statements that are accurate and understandable
  • Understand the terms and conditions of transactions you undertake.
  • Access your funds in a prescribed manner and receive information about any restrictions or limitations on access.
  • Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties in form of tariff sheet
  • Discuss your grievances with compliance officer / compliance team / dedicated grievance redressal team of the firm and receive prompt attention to and fair consideration of your concern
  • Close your zero balance accounts online with minimal documentationXI. Get the copies of all policies (including Most Important Terms and Conditions) of the broker related to dealings of your account
  • Not be discriminated against in terms of services offered to equivalent clients
  • Get only those advertisement materials from the broker which adhere to Code of Advertisement norms in place
  • In case of broker defaults, be compensated from the Exchange Investor Protection Fund as per the norms in plac
  • Trade in derivatives after submission of relevant financial documents to the broker subject to brokers’ adequate due diligence.
  • Get warnings on the trading systems while placing orders in securities where surveillance measures are in place
  • Get access to products and services in a suitable manner even if differently abled X
  • Get access to educational materials of the MIIs and brokers
  • Get access to all the exchanges of a particular segment you wish to deal with unless opted out specifically as per Broker norm
  • Deal with one or more stockbrokers of your choice without any compulsion of minimum business
  • Have access to the escalation matrix for communication with the broker
  • Not be bound by any clause prescribed by the Brokers which are contravening the Regulatory provisions.

Various activities of Stock Brokers with timelines

Activities Expected Timelines
KYC Registration 3 working days of account opening
Client Onboarding Immediate, but not later than one week
Order Execution Immediate on receipt of order, but not later than the same day
Allocation of Unique Client Code Before trading
Copy of duly completed Client Registration Documents to clients 7 days from the date of upload of Unique Client Code to the Exchange by the trading member
Issuance of contract notes 24 hours of execution of trades
Collection of upfront margin from client Before initiation of trade
Issuance of intimations regarding other margin due payments At the end of the T day
Settlement of client funds First Friday/Saturday of the month / quarter as per Exchange pre- announced schedule
‘Statement of Accounts’ for Funds, Securities and Commodities Monthly basis
Issuance of retention statement of funds/commodities 5 days from the date of settlement
Issuance of Annual Global Statement 30 days from the end of the financial year
Investor grievances redressal 21 calendar days from the receipt of the complaint

DO's

  • Read all documents carefully.
  • Verify KYC details.
  • Register Email & Mobile.
  • Verify trade confirmations.
  • Keep account statements safely.
  • Report discrepancies immediately.

DON'Ts

  • Do not deal with unregistered brokers.
  • Do not share trading passwords.
  • Do not transfer money to employees.
  • Do not trust guaranteed return schemes.
  • Do not ignore Exchange SMS/Emails.

Grievance Redressal

  1. Contact Microcurves Trading Private Limited.
  2. If unresolved, file complaint through SCORES.
  3. Use SMART ODR platform.
  4. Conciliation.
  5. Arbitration.

Default of Trading Member

  • Exchange declares member as defaulter.
  • Public notice issued.
  • Clients informed through Email/SMS.
  • Investor claims accepted.
  • Claim status available online.