Escalation Matrix

    Escalation Matrix


    S.NO. DETAILS OF CONTACT PERSON CONTACT NUMBER EMAIL ID: TIME:
    1. Customer care Jay Shekhar 079-66120301 grievances@microcurvetrading.com 10am to 6pm
    2. Head of customer care Randhir Kumar Singh 079-66120304 ops@microcurvetrading.com 10am to 6pm
    3. Compliance officer Pankaj Kumar Singh 079-66120300 pankaj.singh@microcurvetrading.com 10am to 6pm
    4. Director Gunjan Kandoi 079-66120302 team@microcurvetrading.com 10am to 6pm


    In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in

    Or

    Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ (NSE) or https://www.mcxindia.com/Investor-Services (MCX) or https://www.bseindia.com/static/investors/cac_tm.aspx (BSE)

    Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.


Attention Investors


# Prevent unauthorised transactions in your trading/demat account- Update your mobile number/email ID with your stock broker/depository participant. Receive information of your transactions/alerts directly from Exchange/Depository on your mobile/email at the end of the day. # KYC is a one-time exercise while dealing in securities markets – once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. # Investors don’t need to issue cheques while subscribing to IPOs. Just write your bank account number and sign the application form to authorise your bank to make a payment on your behalf in case of allotment. You don’t have to worry about refunds as the money remains in the investor’s account. # Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. # Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. # Pay 20% upfront margin of the transaction value to trade in cash market segment. # Investors may please refer to the Exchange’s Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard. # Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. # Investors may contact their respective stockbrokers / depository participants for updation of details in their trading / demat account. # The investors are hereby requested to comply with the regulatory guidelines issued by Exchanges and Depositories from time to time with regard to KYC compliance and related requirements.